Complaints
How to solve a complaint
How to solve a complaint ![]()
How to solve a complaint
The first step in resolving a complaint is to speak with the staff involved and/or the administrator of the school site. If there are issues that cannot be resolved there or if the issue is very serious, a more formal process may be followed. Information about how to file complaints can be found in Board policy 1312-1312.4. Board policies are accessible through the Board of Education section of this website.
General
General ![]()
General
A general complaint is a written statement alleging concerns about a District employee, student, or any unresolved school process. To file this type of complaint, please download and complete a complaint form. Please check the "general complaint" box on the form.
williams complaint form
williams complaint form![]()
williams complaint form
A Williams complaint refers to insufficient instructional materials, an emergency or urgent facility condition that poses a threat to the health and safety of pupils, or teacher misassignment or vacancy. This type of complaint may be filed anonymously. To file this type of complaint, please download and complete a Williams complaint form.
Unifrom complaint
Unifrom complaint ![]()
Unifrom complaint
A uniform complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation. A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, Sections 4600-4687. Please download a complaint form. Please check the "uniform complaint" box on the form.
-Uniform Complaint Procedures- AR 1312.4
complaint resolution timeline
complaint resolution timeline ![]()
complaint resolution timeline
Filing a Complaint
Washington Unified School District is committed to addressing concerns in a timely, fair, and respectful manner.
We encourage you to first discuss your concern directly with the person involved, whenever possible. If you believe your concern is not resolved, or if you do not feel comfortable speaking with that person, we encourage you to contact your school site administration for assistance.
You may also submit a District Complaint Form, which will help guide you in providing the information needed for the District to review and address your concern. You do not need to speak with the person involved before submitting a complaint if you feel that doing so is not appropriate or possible.
Once your complaint is received, the appropriate District or school administrator will acknowledge receipt and provide information about the next steps in the process.
Complaint Types and Timelines
The process and timeline for resolving a complaint depend on the type of concern:
- General Complaints: These include concerns about District operations, practices, or employees that do not fall under another specific complaint process. Complaints will be reviewed and addressed in accordance with applicable District policies, procedures, and laws. The time needed to resolve a complaint may vary depending on the nature and complexity of the concern and whether an investigation is necessary.
- Uniform Complaint Procedures (UCP): These complaints involve certain violations of state or federal education laws, such as discrimination, harassment, bullying, and concerns involving specific educational programs or student rights. The District generally must provide a written decision within sixty (60) calendar days of receiving the complaint, unless an extension is agreed to in writing by the complainant.
- Williams Complaints: These complaints involve instructional materials and certain school facility conditions. Valid complaints generally must be remedied within thirty (30) working days. If the person filing the complaint requests a written response, the resolution must generally be provided within forty-five (45) working days.
- Title IX Complaints: Complaints involving sex discrimination or sexual harassment are reviewed under applicable Title IX and District procedures. Timelines vary depending on the type of complaint and required investigation process.
Our Commitment
Regardless of the type of complaint, the District is committed to reviewing concerns fairly, maintaining confidentiality to the extent permitted by law, and communicating with those involved throughout the process.
non-discrimination statement
non-discrimination statement ![]()
non-discrimination statement
We are an equal opportunity employer and are committed to broadening the diversity of our workplace. All applications and resumes are welcome. The Washington Unified School District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics. For concerns, immediately contact Shea Borges, Assistant Superintendent, Human Resources (Compliance Officer for Title IX and CC of R Title 5) at (916) 375-7600 ext. 1046. A copy of the Washington Unified School District's uniform complaint policy and non-discrimination policy is available upon request.
