Complaint Procedures
How to Resolve a Complaint
How to Resolve a Complaint![]()
How to Resolve a Complaint
The first step in resolving a complaint is to speak with the staff involved and/or the school site administrator. If there are issues that cannot be resolved or are very serious, a more formal process may be followed. Information about how to file complaints can be found in Board Policy 1312-1312.4. Board policies are accessible through the Board of Education section of this website.
Complaint Resolution Timeline
Complaint Resolution Timeline![]()
Complaint Resolution Timeline
If you have spoken directly to the staff involved and the concern remains unresolved, please submit the appropriate complaint form. If you are unsure which type of complaint you are filing, please file a general complaint. Once the complaint is filed, you should expect a phone call from the appropriate administrator within two (2) business days.
The District attempts to resolve all general and uniform complaints within thirty (30) days. If there is a prolonged investigation, the process may take up to a maximum of sixty (60) days. Williams complaints must be resolved within sixty (60) days of receipt.
The District attempts to resolve all general and uniform complaints within thirty (30) days. If there is a prolonged investigation, the process may take up to a maximum of sixty (60) days. Williams complaints must be resolved within sixty (60) days of receipt.
General Complaint
General Complaint![]()
General Complaint
A general complaint is a written statement alleging concerns with a District employee, student, or any unresolved school process.
williams complaint
williams complaint![]()
williams complaint
A Williams complaint refers to insufficient instructional materials, to an emergency or urgent facility condition that poses a threat to the health and safety of pupils, or to a teacher misassignment or vacancy. This type of complaint may be filed anonymously.
uniform complaint
uniform complaint![]()
uniform complaint
A uniform complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation. A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, Sections 4600-4687.
Submit a complaint
Submit a complaint![]()
Submit a complaint
To file a complaint, please download and complete a complaint form. Indicate on your form which type of complaint you are submitting, and make sure to submit the complaint to the appropriate person.
Please submit complaint forms to the following individual according to the type of complaint:
| Jay Berns (matters pertaining to students) Director of Student & Family Support Services (916) 375-7600 x 1371 email form to: jramirez@wusd.k12.ca.us |
Shea Borges (matters pertaining to employees) Assistant Superintendent, Human Resources (916) 375-7604 ext. 1046 email form to: clopez@wusd.k12.ca.us |
